Westpac hit by outage after ‘routine technology update’

Westpac says services have been restored after an outage left customers unable to access their bank accounts online.

The bank released its first statement about 9pm Monday, acknowledging its customers were “experiencing issues” accessing their accounts.

Some customers posting on X said they could not see their accounts after logging in to the bank’s mobile app.

Users trying to sign in on the bank’s website were met with the message “Westpac Online Banking is currently unavailable”.

According to outage website DownDetector, more than 10,000 people reported problems accessing their accounts on Monday.

One customer posted a photo on X saying their accounts had “suddenly disappeared” when they logged into internet banking.

Others reported their accounts were showing a bank balance of $0.

Westpac said on Monday night at 11.48pm AEDT the outage was due to a “routine technology update” earlier in the evening.

In a statement on X on Tuesday morning, the bank said mobile and online banking services were restored and running as usual.

“We want to apologise to all our customers who were impacted by the issue overnight. We recognise this took too long to resolve and we thank customers for their patience.”

-With AAP