Big four bank NAB says the frustrating service outages that plagued customers on the day it announced an eye-watering annual profit of $7.7 billion have been resolved.
The widespread issues were aired by customers unable to log into their accounts through the bank’s app while a note from NAB online also warned “internet banking is temporarily unavailable”.
Some also claimed to have had trouble at ATMs although NAB disputes that there was any issue with their automated teller machine network.
The outages left people “stuck in supermarkets unable to access funds”.
“Can’t access my accounts at all,” one person said on X, formerly Twitter.
“And can’t even contact you guys at the contact centre as it’s closed. Can you give us an update please?”
NAB told 7NEWS.com.au it was aware of an issue impacting some services including the mobile app, internet banking and NAB Connect”
“We’re sorry for the inconvenience this is causing,” the spokesperson said.
“Our tech team is currently investigating and working to fix this as soon as possible.”
The bank also shared an update online, but for some, it was of little use.
“So I’m stuck at a servo because I can’t transfer money,” one person said.
“This is just great. Should I set up a tent?”
Thousands of NAB outages were reported by Downdetector.
In an updated statement just before 9pm AEST, the bank said services had returned to normal.
“Our services are now back online. We apologise for the inconvenience and thank our customers for their patience while we resolved the issue,” a spokesperson said.
It said its services were back online just after 8pm.
No trigger for the issue has been given by NAB and it is understood the bank is still investigating.
NAB on Thursday reported cash earnings were up 8.8 per cent to $7.7 billion last financial year.
On Wednesday it was the first of the big four banks to lift mortgage rates in line with the RBA’s Melbourne Cup day hike.
The issue also comes after telco Optus suffered an hours-long outage that affected millions of Australians and disrupted the nation’s emergency services and businesses on Wednesday.
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