Our series on conversations with fintech experts from FinovateEurope continues this week. Today we feature three interviews I conducted with fintech professionals innovating in some of the more interesting areas of our field:
- a discussion with everyoneINVESTED’s Jurgen Vandenbroucke on the challenge of embedding emotion into financial technology
- a conversation with BBVA’s Jose Luis Navarro on open banking and the future of financial services
- an interview with Katharina Lüth, Chief Client Officer and Managing Director at Raisin, on the importance of personalization in the customer experience.
Wealthtech: bringing investment solutions to banks and customers
Jurgen Vandenbroucke, Managing Director at everyoneINVESTED, talks about the unique challenges of innovating in the wealth management and investment space. He shares his thoughts on what digital engagement really means when it comes to serving investors, and discusses what changes he sees in the regulatory landscape for investors in the U.K. and Europe.
Open banking and the future of financial services
Head of Open Banking Strategy at BBVA, Jose Luis Navarro, discusses the different approaches to open banking in Europe, North America, South America, and beyond. He covers the role of regulation, the importance of understanding third party risk, and the way customer demand is shaping the perception of open banking.
Personalization and customer engagement in an international financial services company
Chief Client Officer and Managing Director at Raisin Katharina Lüth talks about the importance of personalization and customer engagement in an international financial services company. Lüth discusses how Raisin develops personalization strategies across multiple geographies, how to manage friction in the customer experience, as well as current economic trends in the U.K., Europe, and the U.S.