EU trade unions call for data privacy probes into Amazon’s workplace surveillance

The unions, hailing from nations where Amazon warehouses employ significant labor forces, including Austria, Germany, Ireland, and Spain, have raised concerns regarding the tech giant’s use of surveillance tools and algorithmic management systems.

According to a letter obtained by Euronews, the unions allege that Amazon employs various monitoring technologies such as hand scanners, activity tracking software, video cameras, GPS devices, and other surveillance mechanisms. They argue that these practices have adverse effects on the mental and physical well-being of workers.

Citing the precedent set by France, where the national data protection authority imposed a €32 million fine on Amazon France Logistique for breaching EU data protection regulations, the unions call for similar scrutiny from authorities across the EU. The French authority found Amazon guilty of implementing an “excessively intrusive system” for monitoring employee activities and performance, along with insufficient protocols for video surveillance.

Amazon has faced significant fines related to data privacy violations, including a €746 million penalty from the Luxembourg data protection authority in 2021 for GDPR violations.

Oliver Roethig, Regional Secretary of UNI Europa, emphasized the erosion of trust between workers and management due to intrusive surveillance practices, urging multinational companies to respect workers’ privacy rights and ensure dignified workplaces.

The unions’ appeal coincides with increased scrutiny of Amazon’s operations by EU lawmakers. Last month, five social-democrat politicians visited Amazon facilities in several EU countries after the company’s representatives were barred from the European Parliament. The visit aimed to gather insights into working conditions directly from employees, in collaboration with trade union representatives.

Amazon’s access to the European Parliament was revoked in February, following its failure to participate in hearings and factory visits. Sarah Tapp, a spokesperson for Amazon, reiterated the company’s commitment to engaging in constructive dialogue on industry issues.

In a recent blog post, Sarah Rhoads, Amazon’s Vice-President of Global Workplace Health & Safety, emphasized the company’s investment in technology aimed at enhancing employee safety and reducing physical strain. Rhoads highlighted the role of robotics in alleviating employees’ workload and fostering skill development.

As concerns over workplace surveillance and data privacy intensify, Amazon faces growing pressure to address these issues and uphold the rights and well-being of its workforce.